Standards & routines
Responsibilities, schedules, checklists and quality controls made explicit.
VILLA OPERATIONS
Coordinate villa operations, staff and maintenance.
Clear roles and traceable follow-up help daily teams work consistently and keep the owner informed when a decision is required.
Discuss my villaIncident qualification
Urgent, corrective and preventive subjects separated with context.
Approval & action
Owner rules guide spending, providers and emergency decisions.
Resolution & control
Completion is documented and the result checked before closure.
Housekeeping, linen & readiness
Between stays: cleaning, room checks, linen, inventory and completion photos. Frequency, products, staffing and laundry are specified in the quote.
Pool & garden care
Schedule visits, monitor water and equipment, organise garden care and report issues with photographs. Products, repairs and replacements are distinguished from the service fee.